Privacy policy

Novacare Trading LLC respects your privacy concerns and values your relationship with us. For this reason, this Privacy Policy describes the type of personal information we collect about our customers, which channels we use, how we use the information, the choices our clients have about sharing information, and how our customers can contact us about our privacy practices. We also describe the measures we have taken to protect the information collected.


Novacare Trading LLC does not share or rent information contained in the database with third parties

1. Information we collect

We may obtain personal information about you from various sources. We may collect this information when you subscribe our newsletter, complete a purchase, when you register in our store, when you qualify to win a giveaway properly identified by our brand, or fill our skin diagnostics. In a more specific way we can collect the following information:

  1. Identity and contacts: It include the name, birthday, telephone contact, email address, delivery and billing address, taxpayer number, purchase history, contact history with our customer support team, favorite products, skin type and concerns, or any other personal information you provide to us deliberately.
  2. Transaction information: Depending on the type of payment selected at the time of purchase, we may collect information such as the name of the bank that used to make the payment, the type of card, part of the card number or associated account.
  3. Technical information: We may collect the Internet protocol (IP) address, login data (except for the keyword), browser type and version, location and time zone, language, operating system and access platform, whenever you access deliberate way to our site.
  4. Marketing and Communication: Include your preferences when receiving marketing communications from our store and your contact preferences.
  5. Social profile: we may collect public information related to your social profile and the social network used

2. Information You Provide

You may choose to provide personal information to us in a number of ways, such as when you participate in an offer or promotion, or when you make a purchase on our site or via our social media pages. The types of personal information you may provide to us includes the name, gender, telephone contact, email, age and date of birth, address, tax number, registration name, purchase history in our store, product preferences, your skin condition and concerns, contact information of friends you would like us to contact, and content you deliberately share with us like videos, photos, reviews, articles, comments, location, and friends.

3. How We Use The Information

We may use the information you provide us to adjust the communication we send, promote products of your interest, offer services related to your preferences, access your purchase history for maintenance or to help with any question, locate your purchases, change your data with your consent, answer your questions, process and invoice your purchases, provide support before, during and after the purchase and send invitations to special events.

4.How we protect your personal information

Novacare Trading LLC has appropriate protection techniques available that safeguard personal information from our customers in order to protect against destruction, loss, change, access, disclosure and unauthorized use.

All the information you provide to us is stored on secure servers. Novacare Trading LLC uses Software to encrypt information related to the payment, in order to ensure greater security and anticipate possible fraud. For your added security, all payment transactions are processed automatically by Paypal, Stripe, Ebanx, and If Then Pay (depending on the payment method chosen). In this way Novacare does not store any personal or banking data associated with your transaction.

It will however be important to safeguard that we can not guarantee the confidentiality of data in any and all circumstances and forever, given the edges of security systems. However, we are committed to updating our security system so that our stability and confidentiality are not compromised.