Terms & Conditions

OWNERSHIP

Welcome to novacareme.com region’s one stop store for all beauty and cosmetic related products.

Novacare uses branded digital commerce mediums including the internet, mobile website, social media and messaging (the “Platform”) and is owned and operated by Novacare FZC, for its own benefit and the benefit of its affiliates and subsidiaries (together “we” or “us”) in the United Arab Emirates.

PLATFORM TERMS

The Website is provided to you for your personal use subject to these terms and conditions and any other rules posted on the Website (including our Privacy Policy) (the “Terms and Conditions”).
By visiting the Website, you agree to be bound by, consent to comply with, and consent to the practices described in, these Terms and Conditions, which govern your access and use of the Website and all content and functionalities available on the Website (or any of our other websites and related micro-sites accessed through the URL novacareme.com and related domain names) (the “Services”).
We may change these Platform Terms from time to time without notice to you by posting the updated Platform Terms on the Platform, so please be sure to check regularly for updates. When you place an Order through our Platform or the Platform Call Centre, you are deemed to have consented to the latest version of the Platform Terms then posted on our Platform. If a change in law means that we have to change our Platform Terms after you have placed an Order but before it has been fulfilled, we are obliged to apply that change to your Order.

ELIGIBILITY

We aim to make the website and its associated services available to as many of you as possible. However, we do require that you are at least 18 years of age, able to lawfully:
(i) make payment through one of our accepted tender types;
(ii) agree to these Terms; and
(iii) enter into binding Orders with us.
In addition, only Orders with complete delivery addresses can currently be processed via the Website. Please refer to the Delivery section below. The website is for your personal or gift use only and commercial usage is not permitted. We reserve the right to decline Orders where we suspect commercial usage.

MAKING A PURCHASE

Pricing

Whilst we endeavour to ensure the prices on our website are as accurate as possible, we reserve the right to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to amend/cancel the order. Prices on the website are available in multiple currencies. Customers can select their preferred currency from the dropdown available at the top of all pages. All prices are listed exclusive of VAT, where appropriate. All prices are subject to change without prior notice.


Guarantees

On request, we will provide information about any manufacturer’s guarantee or any guarantee offered by us in respect of the Products, but we are not legally responsible for any obligation under manufacturer’s guarantees. The guarantee does not affect your statutory rights.

Placing Orders and Payment Options

There are three main options for payment: Cash on Delivery, Credit Card Online and PayPal. Customers are free to use any payment method to place an order. We use secure payment facilities for online credit card purchases. See "Security" for more information on the same. Customers can place an order as guests or registered users through the website. When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order followed by a phone call to review the order details with you. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this and you will have the option to amend/cancel the order. This contract is covered by U.A.E. law. By placing an order with us, you agree to and accept these terms, as well as our privacy policy.

Shipping and Delivery

We have multiple convenient delivery options.
UAE Deliveries


Customs

For UAE deliveries, there are no customs charges. For international deliveries, there may be some customs charges depending on where you live. We recommend that you learn more about these in your country prior to placing an order.

Shipping Address Details

At the time of placing the order, customers are encouraged to put accurate address details to ensure delivery on time. We will deliver the goods to the premises you specify on your order. It is recommended that you are present to accept delivery of your order.

If you change the delivery address once the goods have been dispatched to you, Delivery times may also change and this will be notified to you beforehand.

Customers will be asked to sign for the goods upon delivery. Photo identification may be needed in some cases to accurately verify the receiver.

The following forms of ID are accepted:

Original & Valid National ID
Original & Valid Driving License
Original passport (profile and visa page)

novacareme.com will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.

Order Cancellations

Novacareme prides itself on the timely delivery of your beauty products and so long as the shipment has not left our warehouse, the order may be cancelled. Cancellations can be completed by contacting our Customer Service team via emailing us at info@novacareme.com.
If the shipment has already left our warehouse, we won't be able to cancel the order. However, if the order is cancelled once shipped, such customer account will get blocked for future cash on delivery orders.

Return

In case of receipt of damaged, defective or not as ordered items, please report the same immediately to our Customer Service team on the day of delivery of the goods and the replacement will be on its way to you.
Please note in such cases where a replacement is not available refunded amount will stay as store credit to use for future ordering. We don’t do returns for an OOPS purchase.

PRODUCT LIABILITY

By placing an Order through our Website, you acknowledge and agree that full liability for the products rests with the manufacturer and that we carry no product liability for those items save as described in the Returns section in relation to returning the products and refunding the price paid (where applicable).

DESCRIPTIONS

At the time of publication on our Website, all product descriptions are believed to be accurate. We also strive to represent the products on our Website as accurately as possible, however colours and resolution may vary depending on your monitor’s display. All measurements and weights are approximate.

INDEMNITY

You agree to defend, indemnify and hold us, our directors, agents, affiliates, licensors and suppliers harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the Website and/or your breach of any representation, warranty, or other provision of the Website Terms, including the use by third parties accessing the Website using your account caused by your action or inaction.

LANGUAGE

These Website Terms are published in English and Arabic. If there is any inconsistency between the English text and the Arabic text, the English text will apply.

DISPUTES AND GOVERNING LAW

These Website Terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai and all disputes arising here under are subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.